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IEAA Marketing and Recruitment Forum 2026

Re-imagining Growth
25 Jun 2026 - 26 Jun 2026, Adelaide
Description
IEAA's Marketing and Recruitment Network provides an active forum to disseminate relevant information, discuss issues impacting the sector, and participate in professional development workshops specific to marketing and recruitment.
Web Desc

The implementation of NOSCs, National Planning Levels with ‘managed growth’ and changing Evidence Levels over recent months has markedly changed the Australian international education landscape.  For many universities, strategies to ensure financial sustainability amongst a constrained volume mandate has meant there has had to be an increase in creative recruitment pipelines and prudent and collaborative pathway planning.

The 2026 Marketing and Recruitment Forum will focus on the current international education landscape amongst these multiple growth boundaries.  Institutions, organisations and providers will come together to discuss best practice within set parameters, sustainably growing their institutions and what growth means in today’s higher education environment. 

Program

Thursday 25 June 9:00am - 6:30pm ACST

9:00am  Opening
Rebecca Bendall, Ashley Tanks, Sue Ng, James Holden
9:10am IEAA Welcome
Brett Blacker
9:20am  Keynote: AI and the Case for Thinking Differently: Less Volume, More Velocity
Ray Fleming 
10:50am Morning Tea 
11:05am  Human First: 3 Laws for Using AI in Marketing and Recruitment
James Holden 
11:35am From Signals to Students: The New Science of Conversion
Dr Sarah Todd, Madhumita Thiagarajan, Chamalee Karunanayake, Bosco Anthony, Chris Strods
1:05pm Lunch 
 2:00pm Re-centering Trust; How Authentic Student Stories Cut Through AI, Algorithms and Noise
Joel Binfield, James Martin
 3:00pm Who Really Shapes Strategy
Sue Ng, Nischint Vora, Katy Chen
 3:30pm Afternoon tea 
 3:45pm The Bow Tie Test: Using Risk and Data Analysis to Unlock Blind Spots and Protect Recruitment Targets
Kenny Khoo, Shiva Savariar, Isabelle Lange, Carlie Sage
 4:45pm Closing Comments
Rebecca Bendall, Ashley Tanks, Sue Ng
 5:00pm Networking drinks 

 

Friday 26 June 9:00am - 4:00pm ACST

9:00am  Opening comments
Rebecca Bendall, Ashley Tanks, Sue Ng
9:05am From Quantity to Quality: How Intelligent Engagement is Reshaping Student Recruitment 
Paul Bolt
9:35am Build the Perfect Institution: A Student Blueprint for Growth that Actually Works
Chamalee Karunanayake, Spurti Ratkal, Nishita Vaishnavi, Luca Teng
10:35am Morning Tea 
11:00am From Awareness to Action: Positioning South Australia as a Premium Study Destination
Kate Dalwood, Jessica Rattley, Eliza Oatway
11:30am Around the world in 60 minutes: Agents' perspectives on recruitment to Australia and beyond
Ravi Singh, Alfred Tan, more TBA
12:30pm Beyond the Inbox: Leveraging Connectivity in the Future of International Student Conversion
Maya Silva Alves
1:00pm Lunch 
1:45pm When the Student Journey Breaks Down - Rethinking Engagement in a Fragmented Landscape
Jasper Gill
2:15pm Beyond the Brochure: Health and Wellbeing Realities for International Students in Australia
Kevin Schefe
2:45pm  The Agent Management Strategy Lab
Elissa Newall, Rachel Luci 
 3:45pm Closing comments
Rebecca Bendall, Ashley Tanks, Sue Ng
 4:00pm Event concludes

Audience

The Forum will prove useful for:

  • Marketing and Recruitment staff in International Education
  • Regional recruitment managers, coordinators and officers
  • Business intelligence managers and officers
  • Education agents and partners
  • Business development professionals
  • Senior staff responsible for setting strategic and operational objectives
  • Destination brand promoters and marketers 

Outcomes

Forum participants will come away with a better understanding of:

  • The current international education landscape in Australia in relation to marketing and recruitment, and will be equipped with knowledge on best practise and emerging thinking across the sector from leading international education experts.

Accommodation Discount

InterContinental have provided discounted rooms via the following link: InterContinental Discount


This event is led by IEAA ’s Marketing and Recruitment Network supported by duolingo

Type Member Non-Member 

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2 Day Ticket (25 - 26 June)
2 Remaining
$495
$710
1 Day Ticket (25 or 26 June)
18 Remaining
$370
$520

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InterContinental
North Terrace
Adelaide
25 Jun 2026 - 26 Jun 2026
200
You can earn up to 200 fellowship points.
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Event Speakers

Event speaker details will be updated as they are confirmed.
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Bosco Anthony 

Chief Executive Officer 

GLOBAL REV GEN - GRG 

Bosco Anthony is the Chief Brand Officer for Global Rev Gen (GRG), an internationally recognised progressive and fully integrated agency collective and consultancy specialised in the education sector. GRG recently brought to market a world's first AI technology innovation that empowers intelligent reporting in creative performance media. Bosco is a seasoned digital strategist, disruptive storyteller, marketing futurist, and international speaker with a background in design thinking and digital growth.

Rebecca Bendall, IEAA-F 

Executive Director ANZ 

Acumen (Sannam S4) 

Rebecca Bendall is the Director, Partnership Development for Acumen and has 13+ years in international education. In her current position, she collaborates with institutions and businesses to offer solutions and opportunities for achieving their international expansion objectives. Previously, she was the Director, International Business Development at Torrens Global Education, spearheading global recruitment initiatives and tech enhancements. Her expertise encompasses business development, strategy, operations, marketing, and project management at Monash and Urbanest. Rebecca's leadership extends to roles in industry associations like the Student Accommodation Association and IEAA (past board member).

Joel Binfield 

Manager, Marketing and Communications 

Griffith University 

Joel Binfield is a marketing and recruitment professional specialising in international education strategy, brand development, and audience engagement within the Australian higher education sector. With a focus on delivering meaningful, audience-first campaigns, Joel has led initiatives that connect emotional storytelling with measurable recruitment outcomes. At Griffith University, Joel has played a key role in evolving international marketing approaches to better reflect the lived experiences of students. His work centres on challenging traditional, institution-led messaging by elevating authentic student voices and creating campaigns that resonate across diverse global markets. Joel’s expertise spans integrated campaign development, digital channel strategy, and end-to-end user journey design. He has a strong interest in how emerging platforms, data insights, and new technologies—including generative AI—can be applied in practical ways to enhance engagement while maintaining clarity and purpose in brand messaging. Known for a collaborative and pragmatic approach, Joel works closely with internal stakeholders and external partners to deliver campaigns that are both creative and commercially effective. His work reflects a broader commitment to ensuring that international marketing remains human-centred, relevant, and impactful in an increasingly complex global environment.

Brett Blacker, IEAA-SF 

Managing Director 

Duolingo 

Brett is the Managing Director for Australia and New Zealand at Duolingo, the creator of the Duolingo English Test. Previously, he served as the CEO of English Australia, representing English language colleges nationally. With a wealth of experience, Brett has held pivotal roles such as Director International at the University of Newcastle and Murdoch University, and as General Manager at Allianz Global Assistance. His commitment to international education is underscored by his leadership, including a past presidency at the International Education Association of Australia (IEAA), and active involvement on various state and national Boards, including the National Council for International Education.

Paul Bolt 

Executive Commercial Director (APAC) 

Keystone Enrolment Services 

Paul has worked in strategic roles throughout his career, including international relations, international marketing, and recruitment. Most recently, he was Executive Director of International at QUT, and previously held roles as Head of International Strategy & Relations at the University of Groningen in the Netherlands and General Manager at GOstralia, an Australian/New Zealand specialist education agency based in Stuttgart, Germany. At the beginning of his international education journey, he worked in various roles across international marketing and recruitment, as well as ELICOS training at RMIT University.

Kate Dalwood 

Director, International Marketing 

StudyAdelaide 

Kate has been the Director of International Marketing at StudyAdelaide since 2023. Working closely with over 45 South Australian education institutions and the state government - StudyAdelaide are responsible for marketing Adelaide as a study destination and supporting international students from arrival through to graduation. Kate’s marketing career spans more than 20 years having worked across several sectors and lead brands including Tiny Teddy, Real Stock, Fanta, Windex, Olaplex, Moroccanoil and the Rugby League World Cup 2017.

Ray Fleming 

Founder 

Stratenia 

Ray Fleming, founder of Stratentia, has been in senior roles in the Education teams at Microsoft and Google, and an AI Venture Studio. He was in the team that launched Google Career Certificates in 11 countries across Asia and Australia, which was designed for the education to employment journey, which has had over 10 million enrolments. Having spoken on a global stage for both Microsoft and Google, Ray brings a rich knowledge and a vast selection of case studies to educate and challenge an audience. In the last two years he has spoken with over 300 Australian companies from many industries, from startups to 50,000 employee businesses, about the impact AI will have on their employees and their future skills. He is on the Large Employer's Taskforce for the Commonwealth Future Skills Organisation, and their Technical Advisory Committee for AI Skills. Ray co-hosts the AI in Education podcast, and each week discusses AI's impact on the education system, and interviews leaders of AI strategies and initiatives.

James Holden 

Head of Institutional Engagement, Australia and New Zealand 

Duolingo 

James Holden brings a wealth of experience across international education, spanning public and private providers as well as EdTech. He has led recruitment and admissions teams across TAFE institutions, government school programs, and skilled migration initiatives. A passionate language educator and lifelong learner, James has taught in five countries and speaks four languages. His global perspective fuels his advocacy for international education and his commitment to breaking down barriers that limit access for many learners. In his current role, James leads Duolingo’s institutional engagement across Australia and New Zealand

Chamalee Karunanayake 

Partnerships Director - APAC 

IDP Education 

Chamalee Karunanayake is a strategic sales and partnerships leader with expertise in higher education and digital marketing. As Partnerships Director at IDP Education & The Ambassador Platform, she drives revenue growth and client engagement across the APAC region. Previously, she led Customer Success & Sales at Social Garden, managing key university accounts and driving impactful marketing and recruitment strategies. She also held key roles at Deakin University in Business Partnerships and Student Recruitment, building industry relationships and driving student enrolment growth.

Kenny Khoo, IEAA-AF 

Senior Manager International Recruitment 

Flinders University 

Kenny brings a highly unique experience shaped by two decades of work across recruitment, admissions, partnerships, and compliance. He is currently the Manager International Compliance and Risk at Flinders University responsible for ensuring compliance with the ESOS framework. He also provides specialist advice on SSVF. Kenny has full admiration for international students in pursuit of an international education. He understands their challenges and is keen to ensure that they have a good experience. As industry professionals, he believes that it is our responsibility to ensure that their goals are supported as well.

Isabelle Lange 

Manager, Global Partner Strategy and Performance 

Edith Cowan University (ECU) 

Isabelle Lange is the Manager, Global Partner Performance and Strategy within the International Business Operations division at Edith Cowan University. In this role, she operates at the dynamic intersection of university governance, risk management, and business development, driving sustainable performance and growth strategies across global markets and partnerships. With extensive experience in international student recruitment, conversion, admissions, and account management, Isabelle has worked across core areas critical to strengthening Australia’s international higher education sector. Her ability to deliver measurable outcomes is demonstrated through her success in fostering collaborative relationships with sector partners, resulting in improved student conversion rates and enrolments. In her current position, Isabelle is particularly passionate about leveraging public-private partnerships to enhance institutional performance, deepen student engagement, and broaden access to high-quality educational opportunities for students worldwide. By blending strategic insight with operational expertise, Isabelle is committed to advancing Australia’s global standing in international education and inspiring emerging leaders through the IEAA Young Professionals body.

Rachel Luci 

Manager, Agent Network 

RMIT University 

Rachel is the Manager, Agent Network at RMIT University, where she leads the oversight of RMIT’s global education agent network and agent engagement strategy. With more than 15 years’ experience across international education, student recruitment and stakeholder engagement, Rachel has extensive expertise in agent management, partner communications, compliance, training and international recruitment strategy. Throughout her career at RMIT, she has led a range of initiatives focused on strengthening agent engagement, improving operational processes, and supporting sustainable international student recruitment outcomes. Prior to her current role, Rachel also worked at The University of Queensland in alumni engagement and outreach, delivering targeted events, communications and marketing initiatives.

James Martin 

Managing Director & Co-founder 

Insider 

James is the Managing Director of Insider, a leading creative agency based in Adelaide specialising in content strategy and production for the international education sector. A recognised leader in the field, James collaborates with Australia's top universities, government agencies, and organisations to engage international students in innovative and evolving ways. With over 15 years of experience, James has built and led a dynamic team of storytellers, marketers, and content creators, delivering compelling editorial, digital tools, videos, animations, courses, and more. His expertise lies in crafting impactful content solutions that resonate with diverse global audiences, driving engagement and meaningful connections.

Sue Ng 

Director, International Recuitment 

Adelaide University 

Sue leads RMIT University’s international recruitment portfolio, working with regional teams across Asia and beyond to connect students, partners, and opportunities. As International Audience Lead within RMIT’s Experience Portfolio, she brings strategy and market insights together to support collaboration and sustainable growth. With over 15 years in international education and recruitment, Sue is passionate about helping the sector adapt to change while keeping people and purpose at the centre. She recently joined the IEAA Marketing and Recruitment Network as a deputy convenor and looks forward to contributing to sector conversations on collaboration and innovation.

Eliza Oatway 

International Marketing Communications Partner 

Flinders University 

Eliza Oatway is the International Marketing Communications Partner at Flinders University, specialising in global student recruitment marketing and brand storytelling. She leads strategic digital campaigns to grow the university’s global presence, bringing expertise in developing impactful initiatives that connect and drive engagement across diverse markets.

Jessica Rattley 

Senior Manager, International Marketing 

Adelaide University 

Jessica Rattley is a passionate strategic marketer with global leadership experience spanning 15 years across higher education, tourism, hospitality and retail sectors. Throughout her career, Jessica has led sales and marketing functions for premium brands and organisations including the University of Adelaide, Mayfair Hotel, RAA Travel, Tourism Tasmania, and most recently the new Adelaide University. Jessica’s expertise centre’s around developing and implementing effective strategic marketing plans and end-to-end marketing campaigns and initiatives that are audience-centric, insight-led and technology propelled. Jessica has demonstrated career success delivering leading brand and performance campaigns that exceeds business targets, delivers return on investment and positions businesses for long-term growth.

Carlie Sage, IEAA-AF 

Associate Director Partnerships, APAC 

Studyportals 

Carlie Sage is the Associate Director Partnerships, APAC at Studyportals, where she leads data and insights solutions across the region. She works closely with universities and education partners to support data-driven marketing and strategic decision-making. With a background in international student recruitment, marketing, and partnerships, Carlie has worked with the University of Melbourne, James Cook University, and IDP Education. Her experience spans both large city-based and smaller regional institutions, as well as the commercial side of the sector, giving her a well-rounded perspective on the challenges and opportunities in international education. In 2025, Carlie was named one of The PIE 50 Voices of 2025 for the Asia-Pacific region, recognising emerging leaders shaping the future of international education.

Shiva Savariar 

Manager, Regulatory Compliance 

Flinders University 

Shiva has nearly 20 years of experience in international regulation, compliance, and professional standards. This includes work with self-regulation regimes for more than 10,000 Chartered firms and 15,000 Chartered Valuers globally, as well as a statutorily approved liability-capping scheme under Australian Professional Standards legislation. He led regulatory operations across Australia and New Zealand for RICS before moving into strategic policy and advocacy as Head of Corporate Affairs. His subsequent work at the Institute of Actuaries of Australia, covering professional standards and disciplinary schemes, deepened his understanding of how to translate regulatory complexity into proportionate, workable practice. Since moving into higher education, Shiva has designed and implemented self-assurance frameworks and audit functions focused on international education, further developing his practice across compliance, risk, and governance.

Kevin Schefe, IEAA-AF 

Acting Head of International Health & Education 

Allianz Partners Australia 

Kevin Schefe leads the health portfolio at Allianz Partners Australia, overseeing Overseas Student Health Cover and the Visitor market nationally. He works closely with sector across Australia, supported by a geographically diverse team, to drive improved health outcomes for international students. Kevin is a strong advocate for a proactive approach to student health and wellbeing and is particularly passionate about improving access to health services for international students. He brings a deep understanding of the unique challenges within this market, which spans both metropolitan and regional locations and often involves differing health needs and access considerations. Prior to joining Allianz Partners Australia eight years ago, Kevin built a strong foundation in the education sector, holding several leadership roles that continue to inform his collaborative and partner‑focused approach.

Maya Silva Alves 

Future Students, Senior Conversions Officer 

University of Queensland (UQ) 

Maya is a Conversions Specialist at The University of Queensland, where she leverages her background and personal history as an international student to humanise the recruitment journey. In her role, Maya develops strategies that complement traditional mass-broadcasting with a move toward highly individualised advocacy. With nearly 20 years of experience spanning advertising, international trade, and international education, she specialises in building "human-first" conversion cycles that prioritise real-time problem-solving and a student-centric approach. A strong advocate for cross-unit synergy between admissions and recruitment, Maya is dedicated to ensuring that every student’s "leap of faith" is met with a seamless, supportive, and connected institutional response.

Chris Strods 

Lead Consultant 

QS Quacquarelli Symonds (Australia) Pty Ltd 

Chris works in the Consulting and Insights team at QS, helping institutions, government and commercial organisations unpack the big questions in higher education, with a focus on institutional performance and student marketing and recruitment. He is an experienced researcher and data scientist, who specialises in synthesising traditional quantitative and qualitative market research techniques with emerging artificial intelligence and machine learning-based methods.

Ashley Tanks, IEAA-F 

Director of Client Success, Australia & New Zealand 

Grok Global Services 

Ashley is the Director of Partnerships, Australia & New Zealand for Grok Global Services, Inc. Ashley leads client success and business development initiatives for universities in Australia and New Zealand through providing international higher education strategy consultation, global marketing services and assisting universities to deploy off-shore staff across the world. Ashley has held senior roles across a number of Australian institutions including Australian Catholic University, University of the Sunshine Coast and the University of Wollongong. Ashley’s expertise spans the international education portfolio including transnational education (TNE), learning abroad, international student recruitment, global sport programs, partnership development and international engagement and coordination activities. Ashley has worked in international education for 18 years and has previously served in two consecutive terms as the Deputy Convener for the International Education Association of Australia (IEAA) Learning Abroad Network where she provided leadership, advocacy for policy and best practice and learning development opportunities for learning abroad practitioners across the sector.

Madhumita Thiagarajan 

Communications and Digital Marketing Coordinator 

University of Wollongong 

An emerging leader in higher education marketing, Madhu is a dynamic catalyst shaping the evolving student recruitment voice. She currently serves as a Communications and Digital Marketing professional, with experience across the University of Wollongong in Australia and its transnational education (TNE) operations in India. Her work is grounded in a global perspective informed by both professional expertise and lived international student experience. Having commenced her undergraduate studies in Victoria before transitioning to postgraduate study in New South Wales, Madhu brings a nuanced understanding of the cross-border student journey. From international student to marketing strategist, this dual lens shapes her approach to recruitment campaigns, brand storytelling, and engagement strategy. Her expertise spans recruitment marketing, student ambassador program management, and end-to-end campaign coordination. She has contributed to major institutional initiatives, ensuring brand alignment while crafting authentic narratives that resonate with diverse student audiences. Passionate about elevating the student voice, Madhu leverages innovative, AI-driven communication strategies and brings a strong Gen Z perspective to the future of student engagement. She remains committed to forward-thinking, digitally intelligent recruitment that strengthens how institutions connect with the next generation of global learners worldwide.

Dr Sarah Todd, IEAA-SF 

Principal Consultant 

QS Quacquarelli Symonds (Australia) Pty Ltd 

Dr Sarah Todd is Principal Consultant at QS. She was previously Vice President (Global) at Griffith University, and was the inaugural Pro Vice Chancellor (International) at the University of Otago. Sarah has also served on numerous boards and committees related to international education, including being President of the Asia Pacific Association for International Education (APAIE), Chair of both the Universities Australia and Innovative Research Universities (IRU) International Committees and long-term member of the IEAA board.

Register for this Event

Register yourself or a group for this event then when you are ready to complete your registration select proceed to checkout. See more information on registering for an event below or contact IEAA for assistance.

IEAA Marketing and Recruitment Forum 2026

IEAA's Marketing and Recruitment Network provides an active forum to disseminate relevant information, discuss issues impacting the sector, and participate in professional development workshops specific to marketing and recruitment.

The implementation of NOSCs, National Planning Levels with ‘managed growth’ and changing Evidence Levels over recent months has markedly changed the Australian international education landscape.  For many universities, strategies to ensure financial sustainability amongst a constrained volume mandate has meant there has had to be an increase in creative recruitment pipelines and prudent and collaborative pathway planning.

The 2026 Marketing and Recruitment Forum will focus on the current international education landscape amongst these multiple growth boundaries.  Institutions, organisations and providers will come together to discuss best practice within set parameters, sustainably growing their institutions and what growth means in today’s higher education environment. 

Program

Thursday 25 June 9:00am - 6:30pm ACST

9:00am  Opening
Rebecca Bendall, Ashley Tanks, Sue Ng, James Holden
9:10am IEAA Welcome
Brett Blacker
9:20am  Keynote: AI and the Case for Thinking Differently: Less Volume, More Velocity
Ray Fleming 
10:50am Morning Tea 
11:05am  Human First: 3 Laws for Using AI in Marketing and Recruitment
James Holden 
11:35am From Signals to Students: The New Science of Conversion
Dr Sarah Todd, Madhumita Thiagarajan, Chamalee Karunanayake, Bosco Anthony, Chris Strods
1:05pm Lunch 
 2:00pm Re-centering Trust; How Authentic Student Stories Cut Through AI, Algorithms and Noise
Joel Binfield, James Martin
 3:00pm Who Really Shapes Strategy
Sue Ng, Nischint Vora, Katy Chen
 3:30pm Afternoon tea 
 3:45pm The Bow Tie Test: Using Risk and Data Analysis to Unlock Blind Spots and Protect Recruitment Targets
Kenny Khoo, Shiva Savariar, Isabelle Lange, Carlie Sage
 4:45pm Closing Comments
Rebecca Bendall, Ashley Tanks, Sue Ng
 5:00pm Networking drinks 

 

Friday 26 June 9:00am - 4:00pm ACST

9:00am  Opening comments
Rebecca Bendall, Ashley Tanks, Sue Ng
9:05am From Quantity to Quality: How Intelligent Engagement is Reshaping Student Recruitment 
Paul Bolt
9:35am Build the Perfect Institution: A Student Blueprint for Growth that Actually Works
Chamalee Karunanayake, Spurti Ratkal, Nishita Vaishnavi, Luca Teng
10:35am Morning Tea 
11:00am From Awareness to Action: Positioning South Australia as a Premium Study Destination
Kate Dalwood, Jessica Rattley, Eliza Oatway
11:30am Around the world in 60 minutes: Agents' perspectives on recruitment to Australia and beyond
Ravi Singh, Alfred Tan, more TBA
12:30pm Beyond the Inbox: Leveraging Connectivity in the Future of International Student Conversion
Maya Silva Alves
1:00pm Lunch 
1:45pm When the Student Journey Breaks Down - Rethinking Engagement in a Fragmented Landscape
Jasper Gill
2:15pm Beyond the Brochure: Health and Wellbeing Realities for International Students in Australia
Kevin Schefe
2:45pm  The Agent Management Strategy Lab
Elissa Newall, Rachel Luci 
 3:45pm Closing comments
Rebecca Bendall, Ashley Tanks, Sue Ng
 4:00pm Event concludes

Audience

The Forum will prove useful for:

  • Marketing and Recruitment staff in International Education
  • Regional recruitment managers, coordinators and officers
  • Business intelligence managers and officers
  • Education agents and partners
  • Business development professionals
  • Senior staff responsible for setting strategic and operational objectives
  • Destination brand promoters and marketers 

Outcomes

Forum participants will come away with a better understanding of:

  • The current international education landscape in Australia in relation to marketing and recruitment, and will be equipped with knowledge on best practise and emerging thinking across the sector from leading international education experts.

Accommodation Discount

InterContinental have provided discounted rooms via the following link: InterContinental Discount


This event is led by IEAA ’s Marketing and Recruitment Network supported by duolingo

When
25/06/2026 9:00 AM - 26/06/2026 4:00 PM
Cen. Australia Standard Time
Where
InterContinental North Terrace Adelaide 5000
Registration
Sign in or create an account to register
Last day to register is 18/06/2026

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